Frequently Asked Questions
Ordering on WhatsApp, delivery, bulk orders and caring for your brass, copper and kansa.
Ordering
How do I place an order?
Add pieces to your cart and tap “Place order on WhatsApp”, or use “Buy now on WhatsApp” on any product. WhatsApp opens with your order written out — send it, and we'll confirm availability, delivery and payment details with you.
Do I need to pay on the website?
No. There is no online payment on this website — all orders are placed on WhatsApp, and we share payment details with you there when we confirm your order.
Can I order several different products together?
Yes. Add everything to your cart and send it as one WhatsApp order.
Delivery
Do you deliver across India?
Yes, we offer pan-India delivery.
How long does delivery take, and what does it cost?
Orders are dispatched within 1–3 business days of confirmation and usually arrive in 4–8 working days, depending on your PIN code. Shipping is free across India on orders above ₹4,999; for smaller orders we confirm the shipping charge on WhatsApp before you pay.
How are orders packed?
Every order is packed in premium packaging. Gift sets come in Rustic Elements gift boxes.
Bulk & Corporate Orders
Do you offer bulk pricing?
Yes. For bulk and corporate orders, share your quantity and budget on WhatsApp or the Corporate Gifting form and we'll send you a quote.
Can gifts carry our company branding?
Yes. We offer custom gift boxes, co-branded sleeves and custom notes, from a minimum of 50 units. Bulk and branded orders take 20–25 days, and we can deliver to multiple addresses.
How do I get your corporate gifting catalogue?
Use “Request corporate gifting catalogue” on the Corporate Gifting page, or message us on WhatsApp.
Products & Care
What is kansa?
Kansa, or bell metal, is a traditional bronze alloy of copper and tin. It has long been used in India for thalis, bowls, katoris and glasses.
What is kalai, and do I need it?
Kalai is a thin tin lining applied inside brass and copper vessels. It's traditionally used on vessels meant for cooking or holding sour and acidic foods. Read more on our Kalai page.
Can I keep lemon water or hot drinks in a copper bottle?
We recommend using copper bottles for plain drinking water only. Avoid acidic drinks, milk and hot liquids.
Why has my brass or copper piece darkened?
Brass and copper naturally tarnish and form a patina with use. Lemon and salt, tamarind, or a metal cleaner will restore the shine — see our care guide.
Are prices inclusive of GST?
No. Prices shown are after discount and exclude GST, which is added to your order total.
Are the products dishwasher safe?
We recommend washing brass, copper and kansa by hand and drying them straight away.
Will my piece look exactly like the photos?
Each piece is handcrafted, so small variations in tone, texture and finish are natural.
Returns
What is your returns policy?
Unused products can be returned within 7 days of delivery, in original condition and packaging. Damaged, defective, incorrect or missing items must be reported within 48 hours of delivery. See Shipping & Returns for full details.
What if my order arrives damaged?
Contact us within 48 hours of delivery with your order number, clear photos of the product and outer packaging, and a video of the package being opened. We will review it and arrange a replacement or the right resolution.
Still Have a Question?
Message us — we usually reply on WhatsApp.
